Shipping & Returns
At Co‑Walk, we aim to make your shopping experience as effortless as slipping into your favorite pair of shoes. From quick delivery to easy exchanges, everything is designed with your comfort in mind.
Shipping Information
-
Inside Dhaka City: Orders are delivered within 24 hours of confirmation.
-
Outside Dhaka City: Deliveries arrive within 48–72 hours, depending on your location and courier service availability.
-
Order Tracking: Once your order is confirmed, you’ll receive updates so you can follow your delivery every step of the way.
-
Delivery Partners: We work with trusted logistics providers to ensure your package reaches you safely and on time.
Return & Exchange Policy
-
Exchange Policy: If your pair doesn’t quite fit or you’d like a different style, you can request an exchange within 3 days of receiving your order. The product must be unworn, kept in its original packaging, and accompanied by the purchase receipt.
-
Return Policy: We accept returns within 3 days for items that are unused and in their original condition. Once the returned product passes inspection, a refund or replacement will be processed promptly.
-
Defective or Wrong Product: If you receive a faulty or incorrect item, please contact our customer support team immediately. We’ll arrange for a fast replacement—no extra hassle, no extra cost.
-
How to Request: For any return or exchange, simply reach out to our customer care team through our hotline or message us via our website or social media channels. We’ll guide you through the process step by step.
Because at Co‑Walk, your satisfaction is always our top priority—we don’t just craft shoes, we craft trust.
